Whatever product you take, there are always more novice users than experts. If you’ve worked with something for a long time, it’s tempting to write and talk about the advanced stuff. It’s intriguing, it’s challenging it’s cool. After all, why would you talk about the beginner stuff? So much has been said about it already, right?
Take some new piece of tech, a platform, product, framework, whatever. Try doing something with it. Unless it’s trivial, which more than often is not the case, you will get stuck.
Getting started, that first experience is key. Helping people who are new to your tech have a great first experience is essential for adoption and satisfaction. It’s the only way to ensure your tech usage will grow.
But how do you know if your getting started experience is good? Once in awhile ask someone new, someone, who doesn’t know it all to give it a try. And then shut up and observe and listen, and take notes, a lot of them.
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