agent experience
The red pen
AI can keep an entire working session in context. Yet changing one sentence still requires directions that sound like a confused treasure map.
Your app is losing its grip on your customers
Your customers still use your app and renew their contracts. Meanwhile, the work they once did in it might already be moving somewhere else.
Does every agent skill need an eval?
A skill can make an agent better and still be a bad trade. How much evidence should you expect before trusting someone else's skill?
What's volatile about your technology?
A model's knowledge cutoff doesn't tell you how old its knowledge of your SDK is. Technology providers know something more useful.
Your agent should start with a hypothesis, not a plan
Agents can turn a plausible first answer into a plan before current documentation gets a say. By then, correcting an outdated assumption is already expensive.